Amazon Membership Query’s Over the Top
by Allen Williams
Recently, I was in the market for some new R-12 hoses to refurbish an older AC gauge set when I happened on an advertisement from Amazon featuring all three replacement hoses for about $17+ bucks. It seemed like a good deal except for the long delay in shipping the goods but I wasn’t in any hurry so I thought I’d sign up.
Unfortunately, I quickly discovered that Amazon.com doesn’t allow ‘guest purchases’ as does EBAY, it’s members only at Amazon and your order is conditional upon membership acceptance. I received the following confirmation memo Jan 16, sent to me at our sites email address.
This was a typical automated response. However, the next day I received a follow-up email which I supposed to be an actual ship date but instead my ‘account’ was now frozen.
Subject: Re: Your Amazon.com order cannot be shipped
On 1/16/2017 12:24 PM, firstname.lastname@example.org wrote:
There was a problem processing your order. You will not be able to access your account or place orders with us until we confirm your information.
You can help us resolve this issue by replying to this message with the billing name, address, and phone number registered to your card. Please reply from the email address registered to your Amazon.com account.
If needed, update your information with the card issuer.
For your security, we restrict access to your billing details to a team of account specialists. Our Customer Service team cannot access these details or provide you with more information on this issue. They can only verify that we sent this request.
We ask that you not open new accounts as any order you place may be delayed.
This makes absolutely no sense. First, there wasn’t any problem as my credit card was accepted by Amazon for the purchase and they had my shipping address. If there was a card problem, the purchase would have been rejected immediately. Secondly, all that’s needed here was to PING the card in an amount of $1.00, all the confirmation actually needed. The rest is up to the purchaser. Apparently Amazon no longer limits abuse to its employees but is now including customers as Salon reports: Worse than Wal-Mart: Amazon’s sick brutality and secret history of ruthlessly intimidating workers. “You might find your Prime membership morally indefensible after reading these stories about worker mistreatment.“ Don’t be overly shocked, this is simply globalism and its New World Order business practices. It’s the future of American business. Oh that’s just sour grapes. Really? Well how about Amazon used ‘neo-Nazi’ guards to control workers in German factory? Oh, too harsh, still? How about the Orwellian work environment at Amazon as in Forbes’ assessment, “What Amazon's Work Culture Tells Us About Employee Disengagement There are many more examples I could site but I think the point is made.
On Jan 17th, I called the company and spoke to a representative who was to ‘look into the problem.’ I told them what had happened and the lady I spoke with indicated that I had to respond with the email address that I opened the account with. Well, duh.. I DID that and they acknowledged it by responding to the ORIGINAL email address that I opened the account with!!. Actually, I responded with both my email addresses and still received the same mind numbing response.
So, now we know what they’re saying here is NOT the real issue. Note that I DIDN’T GIVE permission by FAX or in my telephone conversation with the AMAZON rep to verify anything with my card issuer for ANY REASON. They simply took it upon themselves to contact the bank anyway. That’s uncalled for as Amazon already had the information and acknowledged it with their reply but here’s their moronic response.
We encountered an issue with your account, and have removed your access to this account because the card issuer has refused to confirm your name and billing address for your Visa ending in 56. You will not be able to access your account or place orders with us until we verify your information.
To resolve this issue, please allow the card issuer to grant our request, or send the information below to our secure fax line:
-- A copy of your statement for the payment card used, including the billing address
-- The last two digits of the payment card
-- Your name, phone number, and email address
You can find our fax number on the Amazon.com Help page:
We will convert your fax to a secure electronic image. To protect your information, we restrict access to your billing details to a team of account specialists.
Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.
You can expect a response from us within 24 hours of sending your fax.
If you would like us to confirm your information with the card issuer, reply to this email after you have arranged for them to grant our request.
In the meantime, please do not open new accounts because any new order that you place may be delayed. We are sorry for any inconvenience this may have caused.
Yeah, secure like YAHOO and FACEBOOK which had millions of their ‘secure’ customer records hacked. Interestingly enough, Amazon’s BEZOS owns the Washington Post and since I have been a vocal and written critic of that intellectual rag, the Amazon episode begins to make a bit more sense.
Trump may be on to something in Donald Trump's war on Jeff Bezos, Amazon and the Washington Post Looks like Amazon.com has been getting a pretty cushy tax break in their rise to economic fame.
And of course, we all know the ‘journalistic integrity’ of WAPO as in After the WaPost’s Latest Shot, It’s Time to Call ‘Fake News’ By Its Real Name ‘Weaponized Journalism’ My observation to the WAPO editor on instructions from Jeff Bezos for their news coverage is that company policy (written or otherwise) dictates news coverage just as it would with any other subsidiary. Don’t think for a moment that WAPO isn’t looking out for the Amazon billionaire’s interests.
Amazon’s request for my credit card statement is clearly ‘over the top’ and bullshit pure and simple. There's no problem with my account. I've purchased many things online and have never experienced such an information request. Here's my assessment, the company is advertising the sale of an item that they don't have (and likely won't have unless a sufficient number of people express an interest) before Amazon places an order with China. Apparently, one is no longer good enough ‘without credentials’ to their liking to buy their Chinese crap. And might they also be passing my business information along to the NSA or FBI as BEST BUY technical people are currently doing for government reward?
If you’re an Amazon customer get prepared for more invasive scrutiny of your account information, and if you’re not, don’t JOIN!